Shipping policy

At Aurelia 10, every piece in our collection is curated and fulfilled with intention. We partner with premier domestic and international logistics facilities to bring you high-quality apparel with transparent, dependable delivery windows.

Order Processing Time

All orders are verified, prepared, and dispatched from our fulfillment centers within 1 to 3 business days (Monday through Friday, excluding major national holidays).
Orders placed over the weekend or on observed holidays will begin processing on the following business day.
Once your package is scanned into the carrier's network, you will automatically receive a shipping confirmation email containing your tracking number.

Standard Shipping Windows (United States)

We utilize major domestic carriers including USPS, UPS, FedEx, and DHL eCommerce depending on package dimensions and delivery destination. Estimated transit times vary based on item inventory location:

Domestic Collections (US Inventory): 2 to 5 business days transit time after processing.
Curated & Overseas Collections: 5 to 10 business days transit time after processing.

Please note: Estimated delivery times are guidelines and are not guaranteed. Remote addresses, severe weather conditions, and peak holiday volume (including Black Friday and Cyber Week) may impact carrier schedules.

Split Shipments

To ensure you receive your selections as quickly as possible, orders containing multiple items may ship from different fulfillment facilities. If this occurs, your order will be delivered in separate packages, and you will receive individual tracking notifications for each package at no additional cost to you.

Order Tracking

Once your shipping confirmation email has arrived, please allow 24 to 48 hours for the carrier’s system to update the tracking progress. You can follow your package's transit journey directly through the carrier link provided in your email.

Incorrect Shipping Details & Address Changes

Please double-check your shipping address during checkout. Due to our automated fulfillment workflow, orders enter fulfillment immediately. If you notice an error in your address, email our team right away at aurelia10official@gmail.com. While we will make every effort to update your details before dispatch, we cannot modify or reroute an order once it has been processed and transferred to the carrier. Aurelia 10 is not responsible for packages delivered to incorrect addresses provided by the customer.

Lost, Stolen, or Damaged Packages

Marked Delivered but Missing: If your tracking indicates the package was delivered but you cannot locate it, please check with household members, building reception, and immediate neighbors. In some instances, carriers mark an item delivered up to 24 hours prior to physical drop-off.
Carrier Inquiries: If an order is stalled or marked delivered without arrival after 48 hours, reach out to our client care team at aurelia10official@gmail.com so we can initiate a trace with the carrier.