Refund policy

Aurelia 10 Return & Refund Policy

Thank you for shopping with Aurelia 10. We take pride in the craftsmanship, fabrics, and quality of our curated collections. If you are not completely satisfied with your purchase, we are here to assist.

Return Window

You have 7 calendar days from the date your order is delivered to request a return.

Return Eligibility & Condition

To qualify for a return and refund, the following criteria must be met:

  • The item must be unworn, unwashed, unaltered, and in the same pristine condition as received.

  • All original tags must be attached.

  • Items must be returned in their original clear garment packaging with the SKU barcode label intact.

  • Final sale items, intimate apparel, and gift cards are not eligible for return.

Note: We do not process direct exchanges. If you require a different size or color, please return the eligible item for a refund and place a new order.

How to Initiate a Return

  1. Contact our client support team at aurelia10official@gmail.com within 7 days of delivery.

  2. Include your Order Number, the item(s) you wish to return, and the reason for the return.

  3. If the item arrived damaged, defective, or incorrect, please attach clear photos showing the issue and the garment tag/packaging label.

  4. Once approved, our team will provide a Return Authorization (RA) number along with destination return shipping instructions. Returns sent back without prior authorization will not be processed.

Shipping Costs

  • Damaged or Incorrect Items: If you received a defective item or the wrong product, Aurelia 10 will cover return shipping and issue a full refund or replacement.

  • Standard Returns (Buyer's Remorse / Sizing): The customer is responsible for the cost of return shipping. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

Refund Processing

Once your return is received and inspected at our distribution facility (typically within 5 to 7 business days of delivery), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment. Please allow 3 to 5 additional business days for your banking institution to post the funds to your account. Original shipping fees are non-refundable.